Month: April 2012

“New Lows In Customer Service: The Art Of Malicious Compliance.”

As I travel around the country, the epidemic of indirectly hostile behaviours, directed toward consumers/customers, becomes more and more apparent. These are behaviours that say, primarily non-verbally: “I will do what I’ve been trained to do; say what I’m supposed

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“Pretty Woman Syndrome: Helping Good-Looking People Overcome Their Handicap”

A few weeks ago, I was facilitating an accountability group with eight financial services professionals. As people came into the room, I couldn’t help but notice a very attractive young woman, dressed in a manner that was designed to draw

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March 2012

Are you looking for a life-changing experience – career-wise and personally? If you are, you need to sign up for “The Leadership Imperative: Managing Yourself for Growth and Change;” the Executive Education Seminar that I’ll be teaching this summer through

Posted in Newsletters, Uncategorized