Tag: recruiting

“New Lows In Customer Service: The Art Of Malicious Compliance.”

As I travel around the country, the epidemic of indirectly hostile behaviours, directed toward consumers/customers, becomes more and more apparent. These are behaviours that say, primarily non-verbally: “I will do what I’ve been trained to do; say what I’m supposed

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“Pretty Woman Syndrome: Helping Good-Looking People Overcome Their Handicap”

A few weeks ago, I was facilitating an accountability group with eight financial services professionals. As people came into the room, I couldn’t help but notice a very attractive young woman, dressed in a manner that was designed to draw

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“The New Normal – Unending Unpredictability”

For a number of years now, I’ve heard people talking about how unpredictable business has become; with the implied assumption that one of these days, the unpredictability will finally end, or at least, level off, and we’ll return to a

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“The Lost Art of Connecting”

It’s become clear to me, these days, that we’ve lost the art of connecting – both in business and in our personal lives.  What I mean by “connecting,” is the ability to listen to other people’s feelings, understand their importance

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“Is Your Personal Life Screwing Up Your Business?” On a recent flight, I had a most interesting conversation with my seatmate. (He had a fascinating job – costing out massive infrastructure projects all over the world. He had a unique

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“Recruiting Is Back”

It’s becoming clearer and clearer that the gains realized from the additional productivity of the post-meltdown workforce have been maxed-out. In addition, the culture as a whole has begun to adapt to a smaller and less acquisitive lifestyle and, consequently,

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